Refund / Cancellation Policy

Last updated: April 28, 2026

This policy explains when and how you may be eligible for a refund or cancellation for tickets booked through World's Travel Hub. Refund eligibility for airline fares is primarily governed by the operating airline's fare rules and applicable U.S. Department of Transportation (DOT) consumer rules.

1. 24-Hour Risk-Free Cancellation

Under U.S. DOT rules, consumers who book a flight that originates in or arrives in the United States on an airline operating to/from the U.S. generally have the right to cancel the booking without penalty within 24 hours of purchase, provided the reservation was made at least seven (7) days before the flight's scheduled departure. When the 24-hour rule applies, the airline ticket cost is fully refundable. Please call our toll-free line as early as possible to ensure the cancellation is submitted within the 24-hour window.

2. Refundable vs. Non-Refundable Fares

• Refundable fares — Eligible for a refund of the base fare, subject to any administrative penalty set by the airline. Refund timing is set by the airline.
• Non-refundable fares — Generally not eligible for a refund of the airline fare. Some government taxes and select ancillary fees may still be refundable per the airline's policy.

Your agent will confirm which category your specific ticket falls under before you cancel.

3. Airline-Initiated Cancellations & Schedule Changes

If an airline cancels your flight or makes a significant schedule change, you are generally entitled to a refund under applicable DOT rules. We will assist you in requesting that refund from the airline at no additional World's Travel Hub service fee.

4. Service Fees

Service fees may apply for booking, cancellation, and changes. Service fees are charged in addition to the airline fare and any government taxes, and the exact amount is disclosed before payment. In most cases, service fees are non-refundable once the service has been rendered. Two exceptions:

• If a service fee was charged in error, it will be refunded.
• If the related airline transaction could not be completed, the service fee will be refunded.

5. How Change Costs Work

When you change a ticket, the total cost typically includes:

1. Airline change penalty — set by the airline and tied to your fare class.
2. Fare difference — the difference between your original fare and the new fare.
3. Tax adjustment — any change in government taxes due to the new itinerary.
4. Service fee — our fee for processing the change.

All four components are disclosed before any payment is taken.

6. Processing Times

• Airline refunds for credit-card purchases are typically initiated within 7 business days after the airline approves the refund.
• Cash or debit-card refunds may take up to 20 business days per DOT guidance.
• Bank or card-issuer posting times may add additional business days.

These timelines are controlled by the airline and your bank/card issuer; World's Travel Hub does not control posting time.

7. How to Request a Refund or Cancellation

1. Call our toll-free line at (888) 900-9443, or email contact@worldstravelhub.com.
2. Provide your ticket number and airline record locator (PNR).
3. Our agent will review your fare rules and quote any refund amount or fees.
4. You authorize the cancellation/refund request, and we submit it to the airline.
5. You receive an email confirmation once submitted.

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your card issuer. In most cases we can resolve the issue directly. Chargebacks filed in conflict with disclosed fare rules and our Terms may be contested with documentation.

9. Questions

• Email: contact@worldstravelhub.com
• Phone: (888) 900-9443
• Address: World's Travel LLC, 5900 Balcones Dr, Austin, TX 78727, USA